Frequently Asked Questions (FAQs)

Orders

Q: How do I place an order?
A: Browse our collections, select your items, and add them to the cart. Once you complete checkout, you’ll receive a confirmation email with your order details.

Q: Can I change or cancel my order after placing it?
A: Orders can be updated or canceled within 24 hours of purchase. Please contact us as quickly as possible at contact@nylro.com.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship to [insert regions you serve, e.g., UK, EU, and USA].

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout. Free shipping may be available on orders over a certain amount.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Standard delivery typically takes 4–7 business days, depending on your region.

Q: Will I get tracking information?
A: Yes, once your order ships, you will receive an email with tracking details.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in the original packaging.

Q: How do I start a return?
A: Contact us at [support email] with your order number. If approved, we’ll provide a return label and instructions.

Q: Are any items non-returnable?
A: Yes, sale items and custom products cannot be returned.

Q: How long does it take to receive a refund?
A: Once your return is received and inspected, refunds are issued to your original payment method within 10 business days.

Products

Q: What sizing do you use?
A: Our clothing is designed with an oversized fit. We recommend checking the size guide on each product page before ordering.

Q: Will items shrink after washing?
A: We use durable fabrics to minimize shrinkage. Please follow the care instructions on each product label to preserve fit and quality.

Q: Do you restock sold-out items?
A: Some popular products may be restocked. Sign up for our newsletter to be notified when items are back.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Q: Is my payment information safe?
A: Yes, all payments are encrypted and processed through secure payment providers.

Contact

Q: How do I reach customer support?
A: You can contact us at contact@nylro.com or through our [Contact Us page]. Our customer service team is available Monday – Friday: 9:00 AM – 6:00 PM (UK Time).