Shipping policy

We currently ship to addresses within the United Kingdom only.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed before 2:00 PM (UK time) begin processing the same business day. You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order is dispatched.

Shipping Method & Delivery Times

Standard Shipping (tracked)

  • Cost: Free on all orders
  • Delivery: 3–5 business days after dispatch
  • Estimated total delivery time: 4–7 business days from order
  • Tracking: included

Delivery times are estimates and may vary during peak periods (holidays, sales events).

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to track your package. You can also track your order on our Track Your Order page or by contacting us at contact@nylro.com.

Shipping Address

Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, contact us immediately at contact@nylro.com. Once an order is dispatched, we cannot modify the address.

Packaging

Your order is carefully packaged to prevent damage during transit: items are folded, wrapped in tissue paper, and shipped in protective mailers or boxes.

Delivery Issues

Lost or Stolen Packages — If your tracking shows the package was delivered but you haven't received it: check with neighbours or building management, verify the delivery address, then contact us within 48 hours at contact@nylro.com. We'll work with the carrier to locate your package or arrange a replacement.

Damaged in Transit — If your package arrives damaged: take photos of the packaging and item, contact us immediately at contact@nylro.com, and we'll arrange a replacement or refund.

Delays — Delays can occasionally occur due to weather conditions, carrier issues, or peak shopping periods. If your order is significantly delayed beyond the estimated delivery time, contact us and we'll investigate.

International Shipping

We currently do not ship outside the United Kingdom.

Customs & Duties

Not applicable, as we only ship within the UK.

Order Modifications & Cancellations

Need to modify or cancel your order? Contact us immediately at contact@nylro.com. Once an order is dispatched, we cannot cancel or modify it in transit — you can return it after delivery under our Return and Refund Policy, which includes your statutory right to cancel within 14 days of receiving your order.

Contact Us

Email: contact@nylro.com
Phone: +44 7537177410
Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)
Address: 15 Camden Passage, London N1 8EA, United Kingdom