Shipping policy

We currently ship to addresses within the United Kingdom only.

Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays).

You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

Standard Shipping (Royal Mail 2nd Class)
- Cost: Free
- Delivery: 3-5 business days
- Tracking: Included

Delivery times are estimates and may vary during peak periods (holidays, sales events).

Tracking Your Order
Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number
- Link to track your package

You can also track your order by logging into your account or contacting us at contact@nylro.com

Shipping Address
Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

If you need to change your shipping address, contact us immediately at contact@nylro.com Once an order is dispatched, we cannot modify the address.

Packaging
Your crochet clothing will be carefully packaged to prevent damage during transit:
- Items are folded and wrapped in tissue paper
- Shipped in protective poly mailers or boxes
- Eco-friendly packaging materials when possible

Delivery Issues

Lost or Stolen Packages
If your tracking shows the package was delivered but you haven't received it:
1. Check with neighbors or building management
2. Verify the delivery address
3. Contact us within 48 hours at contact@nylro.com

We'll work with the carrier to locate your package or arrange a replacement.

Damaged in Transit
If your package arrives damaged:
1. Take photos of the packaging and item
2. Contact us immediately at contact@nyrlo.com
3. We'll arrange a replacement or refund

Delays
While rare, delays can occur due to:
- Weather conditions
- Carrier issues
- Peak shopping periods

If your order is significantly delayed beyond the estimated delivery time, please contact us and we'll investigate.

International Shipping
We currently do not ship outside the United Kingdom. We're working to expand our shipping options in the future.

Customs & Duties
Not applicable as we only ship within the UK.

Order Modifications
Need to modify or cancel your order?
- Contact us immediately at contact@nylro.com
- Once an order is dispatched, we cannot cancel or modify it
- You'll need to follow our return process once received

Email: contact@nylro.com
Phone: +44 7537177410
Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)
Address: 15 Camden Passage, London N1 8EA, United Kingdom