Terms of service

Last updated: 11/28/2025

Welcome to Nylro. By accessing or using nylro.com, you agree to these Terms of Service.

About Us

Nylro is operated by:
Vumra Commerce Ltd
Company Number: 16707665
15 Camden Passage, London N1 8EA, United Kingdom

Contact: contact@nylro.com

Use of Our Website

Eligibility
You must be at least 18 years old to make purchases. By using our site, you confirm you meet this requirement.

Account Security
If you create an account:
- Provide accurate information
- Keep your password secure
- Notify us immediately of unauthorized access
- You're responsible for all activity under your account

Prohibited Activities
You may not:
- Use our site for illegal purposes
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit viruses or malicious code
- Attempt to gain unauthorized access
- Scrape or copy content without permission

Products & Pricing

Product Descriptions
We strive for accuracy in product descriptions, colors, and images. However:
- Colors may vary due to screen settings
- Crochet items may have slight variations due to the nature of the fabric
- We reserve the right to correct errors

Pricing
- All prices are in British Pounds (GBP)
- Prices include VAT where applicable
- We reserve the right to change prices without notice
- Pricing errors will be corrected, and you'll be notified

Availability
- Products are subject to availability
- We reserve the right to limit quantities
- If an item is unavailable after purchase, we'll notify you and offer a refund

Orders & Payment

Order Acceptance
- Your order is an offer to purchase
- We reserve the right to accept or decline any order
- Confirmation email does not guarantee acceptance
- We may require additional verification for large orders

Payment
- Payment is due at time of purchase
- We accept major credit/debit cards and PayPal
- Payment processing is handled securely by Shopify Payments
- By providing payment information, you authorize us to charge the total amount

Shipping & Delivery

- We ship to UK addresses only
- See our Shipping Policy for details
- Risk of loss passes to you upon delivery
- We're not responsible for delays caused by carriers

Returns & Refunds

See our Refund Policy for complete details.

- 30-day return window
- Items must be unworn, unwashed, with tags
- Customer pays return shipping (unless faulty)
- Custom items are non-returnable

Intellectual Property

All content on nylro.com is owned by Nylro:
- Product images and descriptions
- Logo and branding
- Website design and code
- Text and graphics

You may not use our content without written permission.

Limitation of Liability

To the fullest extent permitted by law:
- We're not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the product
- We're not responsible for delays, failures, or errors beyond our control

Indemnification

You agree to indemnify and hold us harmless from claims arising from:
- Your use of our website
- Violation of these Terms
- Infringement of third-party rights

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be resolved in the courts of England and Wales.

Changes to Terms

We may update these Terms at any time. Changes will be posted with an updated date.

Continued use of our site after changes constitutes acceptance.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

For questions about these Terms:

Email: contact@nylro.com
Address: 15 Camden Passage, London N1 8EA, United Kingdom
Phone: +44 7537177410
Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)