Refund policy

Last updated: 19 July 2026

This policy applies to all purchases made on nylro.com, operated by Articope Ltd (Company No. 13077351). Nothing in this policy affects your statutory rights under UK law.

30-Day Returns

We accept returns within 30 days of the date you receive your order. To be eligible, items must be unworn, unwashed, undamaged, with all original tags attached, and returned in their original packaging.

Your Statutory Right to Cancel (Consumer Contracts Regulations 2013)

As a UK consumer buying online, you have the legal right to cancel your order for any reason within 14 days of receiving your goods. To exercise this right, notify us within 14 days of delivery by email to contact@nylro.com or through our Request a Return page. You then have a further 14 days to send the goods back.

We will refund the full amount you paid, including standard delivery charges where a delivery charge applied, within 14 days of receiving the returned goods or receiving proof of postage, whichever is earlier. Our 30-day returns policy is offered in addition to, and does not replace, this statutory right.

Swimwear and Intimates

For hygiene reasons, swimwear and intimate items can only be returned if the hygiene seal or protective liner is intact and the item is unworn. This exception does not apply to items that are faulty or not as described — those can always be returned.

Faulty or Incorrect Items (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, all products must be as described, of satisfactory quality, and fit for purpose. If your item arrives faulty, damaged, or is not what you ordered:

  1. Contact us at contact@nylro.com within 30 days of delivery with your order number and photos of the issue.
  2. You are entitled to a full refund, or a replacement if you prefer and stock is available.
  3. We cover the cost of return postage for faulty or incorrect items — we will email you a prepaid return label or reimburse your postage on proof of receipt.

How to Return an Item

  1. Submit a request through our Request a Return page or email contact@nylro.com with your order number and reason for return.
  2. We will confirm your return and full instructions within 1 business day.
  3. Package the item securely and post it to: Nylro Returns, 15 Camden Passage, London N1 8EA, United Kingdom. We recommend using a tracked service — the item remains your responsibility until it reaches us. Keep your proof of postage.
  4. Once we receive and inspect the item, we will confirm your refund by email.

Return Postage Costs

  • Change of mind or unwanted items: return postage is paid by the customer.
  • Faulty, damaged, or incorrect items: return postage is paid by us.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the returned item, and typically appear in your account within 3–5 business days of being processed, depending on your bank or card provider. If a refund has not arrived after 10 business days from our confirmation email, contact us at contact@nylro.com.

Exchanges

We do not offer direct exchanges. If you would like a different size or colour, return the original item for a refund and place a new order.

Late or Missing Returns

Returns received outside the applicable return window, or items that do not meet the return conditions above, may be refused or returned to you. We will contact you before taking any such action.

Contact

Email: contact@nylro.com
Phone: +44 7537177410
Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)
Address: 15 Camden Passage, London N1 8EA, United Kingdom